{"id":2486,"date":"2024-03-09T16:53:17","date_gmt":"2024-03-09T16:53:17","guid":{"rendered":"https:\/\/cietsiperu.com\/blog\/?p=2486"},"modified":"2025-08-13T18:11:58","modified_gmt":"2025-08-13T18:11:58","slug":"curso-gratuito-internacional-customer-experience-gestion-ventas","status":"publish","type":"post","link":"https:\/\/cietsiperu.com\/blog\/curso-gratuito-internacional-customer-experience-gestion-ventas-2486\/","title":{"rendered":"CURSO GRATUITO INTERNACIONAL CUSTOMER EXPERIENCE Y GESTI\u00d3N DE VENTAS"},"content":{"rendered":"\n\n\n

CURSO ESPECIALIZADO CUSTOMER EXPERIENCE Y GESTI\u00d3N DE VENTAS<\/strong><\/p>\n

ACCESO GRATUITO A LAS CLASES EN VIVO A LOS REGISTRADOS HASTA EL 17 DE ABRIL DE 2024<\/strong><\/p>\n

MODALIDAD VIRTUAL ONLINE (EN VIVO)<\/strong><\/p>\n

Inicio:<\/strong>\u00a017 de abril de 2024<\/p>\n

Horario:<\/strong>\u00a0lunes y mi\u00e9rcoles de 8:00 p.m. a 10:00 p.m.<\/p>\n

Fechas:<\/strong>\u00a017, 22, 24, 29 abril de 2024<\/p>\n

Lugar:<\/strong>\u00a0Zoom, YouTube y Campus virtual Cietsi<\/p>\n

Las clases se transmiten en vivo, tendr\u00e1s acceso a las grabaciones y material mediante WhatsApp y correo electr\u00f3nico.\u00a0<\/p>\n

\n

Dirigido<\/h3>\n<\/div>\n

Personal responsable de ventas, atenci\u00f3n al p\u00fablico, estrategia comercial, l\u00edderes, gerentes y p\u00fablico en general interesado en la tem\u00e1tica.\u00a0<\/p>\n

\n

Objetivos<\/h3>\n<\/div>\n

Al finalizar el curso, los participantes conocer\u00e1n:\u00a0<\/p>\n

+ Qu\u00e9 es el Customer experience (Experiencia de Usuario).<\/p>\n

+ Customer experience y su relevancia en ventas.<\/p>\n

+ Herramientas para identificar el viaje del cliente.<\/p>\n

+ Los principales indicadores para hacerle seguimiento a la experiencia del cliente.<\/p>\n

\n

Temario<\/h3>\n<\/div>\n

Introducci\u00f3n al Customer Experience.<\/strong><\/p>\n

+ Qu\u00e9 es el Customer experience.<\/p>\n

+ Conoce a tus clientes.<\/p>\n

+ La importancia de la Cultura Organizacional en la implementaci\u00f3n de una estrategia de CX.<\/p>\n

Ventas y Customer Experience.<\/strong><\/p>\n

+ C\u00f3mo incide CX en el aumento de las ventas.<\/p>\n

+ Dise\u00f1o de estrategias de CX para fidelizar clientes.<\/p>\n

T\u00e9cnicas de ventas basadas en CX.<\/strong><\/p>\n

+ Digital experience, c\u00f3mo incorporarla si tengo un negocio tradicional.<\/p>\n

+ La importancia de la omnicanalidad.<\/p>\n

M\u00e9tricas CX<\/strong><\/p>\n

+ Cu\u00e1les son los principales KPIS de negocio asociados a estrategias de CX\u00a0<\/p>\n

+ NPS, ROI\/ROMI, Recompra.<\/p>\n

+ Customer life Value, Churn.<\/p>\n

\n

Ponente<\/h3>\n<\/div>\n

LIC. LEANDRA JARAMILLO ROJAS\u00a0<\/strong><\/p>\n

Licenciada en Trabajo Social por la Universidad de Caldas (Colombia), especialista en Gerencia del Talento Humano de la Universidad de Manizales (Colombia), Certificada en Consultor\u00eda y Desarrollo Organizacional por la Universidad Adolfo Ib\u00e1\u00f1ez (Chile), Certificada en Customer experience. desarrollo web, Tableau y Power BI; actualmente adelantando estudios especializados en Ciencia de datos.<\/p>\n

CERTIFICACI\u00d3N OPCIONAL EN PREVENTA:<\/strong>\u00a0S\/ 69 Soles<\/strong>\u00a0(Promoci\u00f3n hasta el 17\/04\/2024)<\/p>\n

Incluye certificado a nombre del Centro de Altos Estudios Cietsi, equivalente a 40 horas acad\u00e9micas, 2.5 cr\u00e9ditos<\/p>\n

IMPORTANTE:\u00a0<\/strong><\/p>\n

+ Consultar costos en caso desee certificarse con la Universidad Nacional de Trujillo o Colegio de Licenciados en Administraci\u00f3n Regi\u00f3n Lambayeque.<\/p>\n

+ El certificado cuenta con c\u00f3digo QR, que podr\u00e1 validarse a nivel nacional e internacional en nuestra web:\u00a0https:\/\/cietsiperu.com\/validar\/<\/a><\/p>\n

+ El certificado digital se env\u00eda por correo electr\u00f3nico y en f\u00edsico lo puede recoger en nuestra sede Chiclayo: Calle Manuel Mar\u00eda Izaga 967<\/p>\n

PARA PARTICIPAR DEL CURSO:<\/strong><\/p>\n

+ Reg\u00edstrese aqu\u00ed:\u00a0https:\/\/bit.ly\/CGratisCX<\/a><\/p>\n

+ En caso no pueda registrarse, puedes enviarnos tus datos al Celular\/WhatsApp: 956272261 (https:\/\/bit.ly\/CGratisCXw<\/a>)<\/p>\n

PARA SOLICITAR LA CERTIFICACI\u00d3N:<\/strong><\/p>\n

+ Mediante agente o transferencia bancaria:\u00a0https:\/\/www.cietsiperu.com\/forma-de-pago<\/a><\/p>\n

+ Tambi\u00e9n por Yape (956272261), Plin (968059963) PayU y PayPal (informes@cietsiperu.com)<\/p>\n

Una vez realizado el pago comunicarse con nosotros enviando un email a informes@cietsiperu.com o al WhatsApp: 956272261 o 968059963, con los siguientes datos (nombres completos, DNI, tel\u00e9fono\/celular, asunto CURSO CUSTOMER EXPERIENCE Y GESTI\u00d3N DE VENTAS, adjuntando el comprobante de pago, luego de validar nos comunicaremos con usted a la brevedad.<\/p>\n

\u00a1\u00a1TRANSMISI\u00d3N ONLINE POR ZOOM \u2013 PODR\u00c1S CONSULTAR AL PONENTE EN VIVO!!\u00a0<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

CURSO ESPECIALIZADO CUSTOMER EXPERIENCE Y GESTI\u00d3N DE VENTAS ACCESO GRATUITO A LAS CLASES EN VIVO A LOS REGISTRADOS HASTA EL 17 DE ABRIL DE 2024 […]<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":2487,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[2,5,59,71,24,70,69,1,12],"tags":[917,921,926,927,924,916,925,919,929,923,918,922,928,920],"class_list":["post-2486","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad","category-cursos-talleres-cietsi","category-cursos-talleres-gratuitos","category-diplomados","category-gestion-publica","category-gubernamental","category-ingenierias","category-sin-categoria","category-tecnologias","tag-capacitacion-internacional-gestion-de-ventas","tag-capacitacion-ventas-y-fidelizacion","tag-curso-atencion-al-cliente-y-ventas","tag-curso-de-ventas-con-enfoque-internacional","tag-curso-gratis-experiencia-de-cliente","tag-curso-gratuito-customer-experience","tag-curso-gratuito-internacional-ventas","tag-curso-online-experiencia-del-cliente","tag-entrenamiento-en-experiencia-del-cliente","tag-estrategias-de-customer-experience","tag-formacion-en-ventas-y-atencion-al-cliente","tag-formacion-internacional-en-ventas","tag-gestion-comercial-y-customer-experience","tag-marketing-y-gestion-de-ventas"],"yoast_head":"\nCURSO GRATUITO INTERNACIONAL CUSTOMER EXPERIENCE Y GESTI\u00d3N DE VENTAS - Cietsi<\/title>\n<meta name=\"description\" content=\"\u00a1Aprovecha este curso gratuito internacional sobre Customer Experience y Gesti\u00f3n de Ventas para potenciar tu negocio! 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